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 › What are the steps to have my website up and running?
How do I contact you?

You can either contact us by
E-mail at info@i4vision.com
Phone at (818)893-1100
Fax (818)670-7800
Mail: 16006 Knapp St, North Hills, CA , 91343
Business hours are Mondays thru Fridays 9 AM to 6 PM - PST.
How do I report a support issue?

You can send us an email at support@i4vision.com telling us about the problem.

Or you can submit a ticket online at http://portal.i4vision.com/it If you don't have your user name and password, please send us an email at support@i4vision.com requesting it.

What are the steps to have my website up and running?

There are 2 possible scenarios:

Having full cooperation of your current hoster.
Having No cooperation of your current hoster.
Having full cooperation of your current hoster is the best situation.

If we have that, what you need to do is the following:

- Keep your current hosting service for as long as necessary. You must keep your current hoster until we have fully tested your website and made everything is woking properly. We will let you know when it is safe to cancel your current hoster.

- Ask your current hoster to change the TTL to 1 millisecond or the least possible for the type A records. This has to be done as soon as possible. This will avoid downtime.

- Ask your current hoster to change the IP for the type A records. We will provide you with the IP.

www (ie.www.domain.com)
root (ie.domain.com)


Doing this will allow us to go back to your old website if required. After doing this we will have the new website up and running. Your emails will continue to go through your current hoster until we make the final change with the company in which you registered your domain.

- The final step is to change the DNS in the company in which you have your domain registered. This should be done after we fully tested your website and made sure everything is working properly.

Once the DNS are changed, your website and emails will go through our Server. Wait at least 72 hs after this has been done, and you can cancel your current hosting service.

If we don't have cooperation of your current hoster, you should:

- Change the DNS in the company in which you have your domain registered. The DNS will be provided by us

- If your current hoster decides to stop providing you with the service, what will happen is that you will have downtime for at least 72 hs. Emails also will have the same situation.

- If your current hoster continues to provide you with the service, what will happen is that visitors will sometimes be directed the new website, and sometimes to the old website. This will stop about 72 hs later and visitors will only go to your new website. Emails also will have the same situation.

Be aware that not having cooperation from your current hoster will cause downtime for your website and emails and will not let us go back to your old website if anything happens.
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